Privacy Policy | Spin168 Casino

Information we may collect

When you use Spin168 Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected will depend on how you interact with us, the services you use and the checks that may be required before or during your account relationship.

The types of information we may handle include:

Account details, such as your name, date of birth, contact details, login information and other information supplied when you register or update your account.
Identity and verification information, including documents or details needed to confirm your identity, age, eligibility or account ownership.
Payment and transaction records, including deposits, withdrawals, gaming activity, account balances and information associated with payment requests. Payment providers may handle some payment details directly.
Communications and support records, including messages, enquiries, complaints, documents and information you provide when requesting assistance.
Technical information, such as your IP address, browser type, device details, operating system, language settings, general location information and website activity.
Cookie and similar technology data, including information about pages visited, preferences, session activity and interactions with the website.
Information connected with account safety, responsible gambling, fraud prevention, risk assessment and compliance checks.

Please provide information that is accurate and current. If you submit information about another person, you should have a proper reason and any permission required to do so. You should also protect your account credentials and avoid sharing them with other people.

How we use information

We use personal information for purposes connected with providing and managing our services. This may include creating and administering your account, confirming your identity, processing account activity and responding to your requests.

To open, maintain and secure your account.
To complete identity, age, verification and account ownership checks.
To process deposits, withdrawals and other account transactions.
To provide customer support, investigate questions and manage complaints.
To detect, prevent and investigate fraud, money laundering, abuse, collusion, unauthorised access and other suspicious or unlawful activity.
To meet legal, regulatory, court, tax, accounting, record-keeping and responsible gambling obligations that apply to our services.
To maintain, test, troubleshoot and improve the website, systems and user experience.
To send service communications, such as account notices, security alerts, transaction updates and important changes to our services.
To send marketing communications where permitted and where you have provided consent or another valid basis applies.
To create reports and statistics using aggregated or otherwise appropriately protected information, where possible.

We aim to use information that is relevant to the purpose for which it was collected. We may combine information from your account, website use, communications and transactions where this is reasonably necessary to provide services, protect the platform, meet our obligations or understand how our services are used.

If we ask for information that is necessary for verification, security, payment processing or legal compliance, not providing it may mean that we cannot open, maintain or fully operate your account. We will try to explain when particular information is required and why it is needed.

Sharing, security and retention

We may share relevant information with service providers and professional advisers that help us operate the website and provide services. These parties may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, communications, customer support, security, auditing and legal or professional services. They should only use information for authorised purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website, our rights or the public, or where disclosure is required or permitted by law. This may include responding to lawful requests, investigating suspected unlawful conduct, enforcing our terms, managing disputes and preventing financial or other harm.

Some service providers or recipients may process information in countries outside Australia. Where information is handled across borders, we take reasonable steps to use suitable arrangements and protections. The privacy rules in another country may differ from those in Australia.

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the information and the risks involved. However, no website or online transmission can be guaranteed to be completely secure.

We keep personal information for as long as it is reasonably required for the purposes described in this policy, to manage an account or relationship, resolve disputes, protect our interests and meet operational and legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, destroy it or make it anonymous, subject to applicable requirements.

Cookies and similar technologies

Spin168 Casino may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, support security and understand how visitors use our services. Cookies are small files or data elements stored on your device by your browser. Some are necessary for core website functions, while others help us measure performance, improve content or remember choices.

Cookies may collect information such as your device type, browser settings, pages viewed, session information and interactions with website features. They do not necessarily identify you directly, but they may be linked with account or technical information when you use the website.

You can manage, restrict or delete cookies through your browser settings. You may also be able to receive a warning before cookies are stored. If you block or remove certain cookies, some parts of the website may not work properly, and saved preferences or active sessions may be lost. Browser settings are controlled by you, so please check the help information for your chosen browser for instructions.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are intended to help you understand and control how your information is handled.

Access: you may ask for information about the personal information we hold about you and, where appropriate, request a copy.
Correction: you may ask us to correct information that is inaccurate, incomplete, out of date or misleading.
Deletion: you may ask us to delete your personal information where it is no longer needed or where another valid basis for deletion applies.
Withdrawal of marketing consent: you may withdraw consent to receive marketing communications at any time.
Information about handling: you may ask questions about how your information is collected, used, shared or retained.

To exercise your data rights or make a privacy request, contact support@spin168casino.click. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or changing account records. This helps prevent unauthorised access and protects your privacy.

You can stop marketing emails by using an unsubscribe option included in the message where available, or by contacting support@spin168casino.click to withdraw your marketing consent. Withdrawing marketing consent will not necessarily stop service-related messages, including security notices, transaction information, account updates or other communications needed to administer your account.

A request to delete information may be limited where we need to retain records for legal, security, dispute resolution, fraud prevention, accounting or other legitimate purposes. If we cannot fully comply with a request, we will aim to explain the relevant reason. We may also retain information in a restricted form where continued storage is required.

If you believe your information has been handled incorrectly, please contact us first so we can review the matter and try to resolve it. We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will apply when made available on the website.